What should I do if I see a risk warning during payment?

If you see a risk warning on the payment page while making a payment, it is advisable not to proceed with the payment. This situation usually occurs when the risk control system of a third-party payment platform detects an anomaly. To help you better handle this situation, please refer to the following solutions:

1. Understand the risk warning and save a screenshot.

When you trigger the risk control system of a third-party payment platform, a risk notification will typically be displayed on the page (as shown in the example below).:

When you see such a notification, please immediately stop the payment process and save a screenshot of the page. This screenshot will serve as supporting evidence for any future communication, transaction cancellation requests, or disputes.

2. Negotiate with the seller to cancel the order.

If you receive a risk control notification, you can try to negotiate with the seller to cancel the order. Users can cancel orders under specific conditions without affecting the completion rate for both parties. Here are the steps.

Select Cancel Order button in the upper right corner of the order page. Select the reason for cancellation and then tap Submit. After that, select Contact Seller.

3. Change the responsibility and replacement order.

If negotiations with the seller are unsuccessful, you can initiate a dispute to request a reassessment of responsibility. Here’s how to do it:

1. Tap on Need help at the bottom of the relevant page.

2. On the dispute page, select the reason for your dispute as Seller's bank account is incorrect or suspended. For the specific problem, select I can't pay because the seller's account is frozen, and please upload the corresponding payment screenshot as evidence for your dispute. After submission, please be patient while the platform staff processes your dispute. The platform will reassess the responsibility based on the actual situation. After the reassessment, there will be no transaction restrictions on your account, and you can continue to use the platform services normally.

4. Provide other payment methods to continue the transaction.

If you encounter risk control issues that prevent you from making a payment during the transaction, but you still want to complete the order, please contact the seller through the IM chat window within the specified time. Ask the seller to provide alternative valid payment methods to complete the order.

Note:

(1) If an order is canceled due to third party risk control, you can provide a payment screenshot as evidence for your dispute. After the dispute is reviewed, your account will not be subject to any transaction restrictions.

(2) Daily order restrictions apply only to buy orders, not to sell orders.